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C-C4H51-2405 Valid Dumps Demo & C-C4H51-2405 Latest Exam Camp

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 2

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 3

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 4

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 5

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q58-Q63):

NEW QUESTION # 58
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

A. Push the incident to SAP Service Cloud support.
B. Change the priority to Escalated.
C. Set the action to Propose Solution.
D. Maintain the Incident Context.

Answer: B,C

NEW QUESTION # 59
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Workflow rules
B. Manual migration
C. Mass Change Account Data
D. Data Workbench

Answer: C,D

NEW QUESTION # 60
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Activity planner
B. Realignment runs
C. Ticket routing rules
D. Maintenance plan

Answer: D

NEW QUESTION # 61
What can you use to create tickets based on conditions?

A. The Ticket Creation action in the Tickets work center
B. Activity planner
C. Workflow rule of type Action
D. Maintenance plan

Answer: C

NEW QUESTION # 62
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A. Alternating, time and counter-based
B. One time - no condition, time and counter-based
C. One time, time and counter-based
D. Absolute, counter-based

Answer: A

NEW QUESTION # 63
......

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