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To prepare for the ADM-261 exam, candidates should have at least 6-12 months of experience administering Salesforce Service Cloud. They should also have a strong understanding of Salesforce core features and functionality, as well as experience working with data and reporting in Salesforce. Additionally, candidates should have experience working with Service Cloud features such as Salesforce Knowledge, Live Agent, and Case Management.

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is an important milestone for professionals who want to demonstrate their expertise in administering the Service Cloud. By passing ADM-261 exam, candidates can showcase their skills and knowledge to potential employers and advance their careers in the Salesforce ecosystem.

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The ADM-261 exam covers a wide range of topics related to Service Cloud administration, including case management, knowledge management, service entitlements and contracts, and analytics. ADM-261 exam also tests the candidate's understanding of Salesforce's Service Cloud features and functionalities, such as service console, live agent, and omni-channel routing. Passing the ADM-261 Exam requires a deep understanding of Service Cloud administration and the ability to apply this knowledge to real-world scenarios. Obtaining this certification demonstrates that a professional is an expert in administering and supporting Salesforce Service Cloud and can help organizations provide exceptional customer service.

Salesforce Service Cloud Administration Sample Questions (Q97-Q102):

NEW QUESTION # 97
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a workflow rule to update the article status to Published on the article start date.
D. Create a task related to the article with a reminder set for the article start date.

Answer: B

NEW QUESTION # 98
Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured tomeet this requirement?

A. Entitlement processes, contract line items, milestones, and entitlements
B. Entitlement processes, contracts, contract line Items, and entitlements
C. Entitlement processes, contracts, milestones, and milestone actions
D. Entitlement processes, milestones, milestone actions, and entitlements

Answer: D

NEW QUESTION # 99
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What featureshould a consultant recommend to meet this requirement?

A. Web-to-Case
B. Case Assignment Rules
C. Customer Community
D. Embedded Chat Service

Answer: D

NEW QUESTION # 100
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?